Why organizations choose IT Group NW
Since 1996, IT Group NW has specialized in delivering enterprise class solutions to small businesses, enabling them to focus on running their business rather than the underlying information technology infrastructure. The collective wisdom and experience acquired from working with hundreds of businesses over the past twenty years has enabled us to become one of the region’s leading outsourced IT service providers.
- Our team of skilled information technology professionals excel at architecting, deploying, and supporting reliable networking infrastructures built around Microsoft technologies for small and mid-sized businesses in the Portland area.
- We strive to create and maintain win-win relationships in all of our dealings with clients, partners, employees, and vendors.
- Support services are provided by experienced individuals who genuinely care about you and your business. All of our clients are part of the IT Group NW family; we endeavor to build long-term partnerships with our clients by providing consistent value, fair practices and exceptional service.
- We currently manage and maintain more than 275 Microsoft Windows Servers covering a broad range of client markets including healthcare, education, manufacturing, logistics, real estate, architecture, professional services and hospitality.
- Our partnerships with the leading technology vendors allows us to implement a scalable IT solution that will meet your company’s unique needs.
- We work diligently with each and every client to learn their environment so that we can make thoughtful and informed recommendations to address their needs.
IT Group NW becomes the virtual IT department for our clients. From virtual CTO/CIO responsibilities to basic helpdesk work, IT Group NW's team of seasoned professionals can provide the information technology systems support you need to allow you to focus on your core strengths and running your business.
Under IT Group NW's managed services model, clients pay a fixed monthly fee for us to maintain optimal performance and reliability of their infrastructure. Our all-inclusive agreement ensures that you get help when you need it without worrying about incremental labor expense. Because there are no limits or caps on support, we have a vested interest in keeping your systems running as reliably as possible.
Our clients pay a fixed fee to maintain optimal performance and reliability of your infrastructure. The agreement includes all the labor necessary to support your team, as well as endpoint security software and backup solutions.
Unlimited use of our in-house Technical Assistance Center means your users can get the help they need when they need it without worrying about additional expense. Get the support you need by phone, email, or in person.
Utilizing industry leading security technologies ensures you are thoroughly protected from the latest threats. Patch management and antivirus is included for all of your endpoints.
Cloud and local enterprise class backup solutions protect all of your users data and servers. Offsite server backups are included for an additional layer of protection.
Ongoing routine maintenance tasks keep your systems running at optimal performance. Utilizing enterprise class automation tools, we have built extensive systems to ensure all our managed devices receive critical updates timely.
IT Group NW typically specifies, recommends and procures the majority of hardware and software our clients need. This allows us to leverage increased buying power for better pricing, and it ensures our clients are getting the right products the first time.
State of the art monitoring and remediation tools allow us to proactively manage your network. Many system outages can be resolved remotely using the enterprise class tools that we employ. When our tools can't fix the problem automatically, we can dispatch someone to come onsite to resolve issues in a timely manner.
A dedicated account manager, supported by our entire team, will be your primary contact for all technology inquiries. As your account manager gets to know your business, they can often make recommendations that increase your team's productivity, reduce frustration and save money.
IT Group NW is a Silver Microsoft Partner. Our team consists of Microsoft Certified System Engineers, Microsoft Certified System Administrators and Microsoft Certified Professionals. We maintain partnerships and strategic relationships with many leading technology vendors to ensure we provide a best-in-class suite of solutions.
IT Group NW has been providing IT support to medical and healthcare offices for over 20 years. Our team has experience supporting many different electronic medical record systems. While IT Group NW can't replace your EMR's Value Added Reseller, we can be instrumental in helping healthcare practices obtain and maintain security and privacy compliance requirements. Our team does an exceptional job explaining the sometimes complicated technical jargon associated with HIPAA. Let IT Group NW worry about securing and maintaining your information systems so that you can focus on providing excellent patient care.
IT Group NW has been helping our healthcare clients achieve and maintain HIPAA compliance since the HITECH Act was signed into law by President Barack Obama in 2009. We understand how to utilize layered security, encryption technologies and reliable backup systems to keep your practice and patient data safe and sound.
Whether your medical records and practice management systems are in-house or hosted in the cloud, IT Group NW has the knowledge and experience to help you achieve greater system reliability and performance.
Jeremy, Stephen and team have been the best IT for our business and personal/home needs. ITGNW has provided excellent service at my work for 11+ years and the services and support they provide is better than anything I have ever received from internal or 3rd party teams. They are always fast to respond, courteous, and provide the best options with clear, easy to understand paths to the right solution.
Automation Sales Engineer
I have been working with Jeremy and Stephen at IT Group NW for the past 18 years. We have moved offices, we have added staff, we have upgraded and most recently we changed phone systems based on their recommendation. They were very pro-active about getting in front of our organization and explaining the advantages along with the cost savings over the next 8 months of the new system. Rarely do you find a company as ethical and forthright at IT Group NW.
The team Jeremy and Stephen have painstakingly selected is top notch. Their collective knowledge is extensive in its diversity - computers, servers, internet phone systems, accounting/inventory programs, and multi-location connectivity just to name a few areas. The platform of the company puts their clients needs at the forefront. You get a knowledgeable tech on the line when you call in, emails are answered swiftly, and resolutions are as prompt as the issue allows. You get the personalized support of a tech assigned to your company and while anyone of them can assist you it is nice to have someone dedicated to the ins and outs specific to your company. You truly can not go wrong with IT Group NW.
IT Group NW is a well established, reliable, and innovative IT support and consulting business. Over the past several years, I have worked closely with most, if not all, of the business and technical professionals at IT Group NW. The team has always exceeded my expectations. They "do their homework" and develop flexible, cost-efficient, and effective solutions. Most importantly, they have proven to be a group of honest, highly competent individuals that I can trust to fully design, manage, and support a broad spectrum of IT needs, thus empowering my organization to focus on our core business and thrive. IT Group NW has become part of my team and I wouldn't want it any other way.
My law firm has worked with Stephen and IT Group NW for the last ten years. They have helped us totally revamp our computer system twice, assisted in a complicated office move and handled more computer emergencies than I can count. They have been consistently fast, efficient and superbly competent. They quickly respond to any problem and put an all hands on deck response if we really have an issue. They get my absolutely highest recommendation.
I've worked along side the owners of IT Group NW for over a decade now. They never cease to impress me! Their entire staff is very responsive and helpful. I know when I call, or a client of my own calls, they're getting the best help out there. Thanks for all your hard work over the years!
The infrastructure improvements that your team has helped us with over the past two years have likely saved us a lot of headache in this time. While nothing goes off without a hitch, our rapid change in needs was handled fairly seamlessly.
I’ve needed help several times over the last week and have interacted primarily with Kenny and Matt. I just wanted to let you know how much I appreciate them. They are always so calm, kind, patient and helpful. It’s such a breath of fresh air and so reassuring to know that I can get the help I need when I need it.