contact@itgroupw.com 503-968-1369

Let us prove that out-sourcing your IT department is the best business decision you'll ever make!

About Us Our Services

Why organizations choose IT Group NW

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Since 1996, IT Group NW has specialized in delivering enterprise class solutions to small businesses, enabling them to focus on running their business rather than the underlying information technology infrastructure. The collective wisdom and experience acquired from working with hundreds of businesses over the past twenty years has enabled us to become one of the region’s leading outsourced IT service providers.

  • Our team of skilled information technology professionals excel at architecting, deploying, and supporting reliable networking infrastructures built around Microsoft technologies for small and mid-sized businesses in the Portland area.
  • We strive to create and maintain win-win relationships in all of our dealings with clients, partners, employees, and vendors.
  • Support services are provided by experienced individuals who genuinely care about you and your business. All of our clients are part of the IT Group NW family; we endeavor to build long-term partnerships with our clients by providing consistent value, fair practices and exceptional service.
  • We currently manage and maintain more than 275 Microsoft Windows Servers covering a broad range of client markets including healthcare, education, manufacturing, logistics, real estate, architecture, professional services and hospitality.
  • Our partnerships with the leading technology vendors allows us to implement a scalable IT solution that will meet your company’s unique needs.
  • We work diligently with each and every client to learn their environment so that we can make thoughtful and informed recommendations to address their needs.

Our Services

IT Group NW becomes the virtual IT department for our clients. From virtual CTO/CIO responsibilities to basic helpdesk work, IT Group NW's team of seasoned professionals can provide the information technology systems support you need to allow you to focus on your core strengths and running your business.


Under IT Group NW's managed services model, clients pay a fixed monthly fee for us to maintain optimal performance and reliability of their infrastructure. Our all-inclusive agreement ensures that you get help when you need it without worrying about incremental labor expense. Because there are no limits or caps on support, we have a vested interest in keeping your systems running as reliably as possible.


Fixed Monthly Fee

Our clients pay a fixed fee to maintain optimal performance and reliability of your infrastructure. The agreement includes all the labor necessary to support your team, as well as endpoint security software and backup solutions.

Unlimited Support

Unlimited use of our in-house Technical Assistance Center means your users can get the help they need when they need it without worrying about additional expense. Get the support you need by phone, email, or in person.

Security Services

Utilizing industry leading security technologies ensures you are thoroughly protected from the latest threats. Patch management and antivirus is included for all of your endpoints.

Backup & Recovery

Cloud and local enterprise class backup solutions protect all of your users data and servers. Offsite server backups are included for an additional layer of protection.

Maintenance

Ongoing routine maintenance tasks keep your systems running at optimal performance. Utilizing enterprise class automation tools, we have built extensive systems to ensure all our managed devices receive critical updates timely.


Hardware Software Procurement

IT Group NW typically specifies, recommends and procures the majority of hardware and software our clients need. This allows us to leverage increased buying power for better pricing, and it ensures our clients are getting the right products the first time.

24/7 Monitoring

State of the art monitoring and remediation tools allow us to proactively manage your network. Many system outages can be resolved remotely using the enterprise class tools that we employ. When our tools can't fix the problem automatically, we can dispatch someone to come onsite to resolve issues in a timely manner.

Dedicated Resources

A dedicated account manager, supported by our entire team, will be your primary contact for all technology inquiries. As your account manager gets to know your business, they can often make recommendations that increase your team's productivity, reduce frustration and save money.



Partners

IT Group NW is a Silver Microsoft Partner. Our team consists of Microsoft Certified System Engineers, Microsoft Certified System Administrators and Microsoft Certified Professionals. We maintain partnerships and strategic relationships with many leading technology vendors to ensure we provide a best-in-class suite of solutions.




Healthcare

IT Group NW has been providing IT support to medical and healthcare offices for over 20 years. Our team has experience supporting many different electronic medical record systems. While IT Group NW can't replace your EMR's Value Added Reseller, we can be instrumental in helping healthcare practices obtain and maintain security and privacy compliance requirements. Our team does an exceptional job explaining the sometimes complicated technical jargon associated with HIPAA. Let IT Group NW worry about securing and maintaining your information systems so that you can focus on providing excellent patient care.

HIPAA Compliance

IT Group NW has been helping our healthcare clients achieve and maintain HIPAA compliance since the HITECH Act was signed into law by President Barack Obama in 2009. We understand how to utilize layered security, encryption technologies and reliable backup systems to keep your practice and patient data safe and sound.

Increased Reliability and Performance

Whether your medical records and practice management systems are in-house or hosted in the cloud, IT Group NW has the knowledge and experience to help you achieve greater system reliability and performance.


Testimonials

Our Team

Stephen

Stephen Hammond

Co-Founder
Jeremy

Jeremy Ball

Co-Founder
Lucas

Lucas Coulson

Internal Systems Developer
Matt

Matt Petersen

TAC Manager
Rob

Rob Clark

Technical Account Manager
Thomas

Thomas Ash

Technical Account Manager
Kenny

Kenny Arndorfer

Technical Assistance Specialist
Chris

Chris Allensworth

Technical Assistance Specialist
Loren

Loren Good

Technical Assistance Specialist
Jason

Jason Hanson

Deployment Specialist
Sarah

Sarah Logue

Office Manager

Contact Us

Address

13535 SW 72nd Ave, Ste 100
Tigard, OR 97223

Phone Number

+1 503-968-1369


Monday - Friday - 7:30 AM - 5:30 PM
Saturday - closed
Sunday - closed

Email

contact@itgroupnw.com

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